Welcome to EveryTransfer. We (“we”, “us”, “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you use our website at https://everytransfer.com (“Website”) and our services (“Services”).
1. Information We Collect
a) Information you provide
- When you register for an account or purchase a plan: your name, email address, payment information (via our payment processor), billing address.
- When you upload or transfer files via our service: metadata related to those files (file size, file names, upload date) and user identifiers.
- When you contact our support: correspondence data (your message, email address, any information you supply).
- b) Automatically collected information
- Device and usage data: IP address, browser type & version, operating system, pages you view, time and date of access, time spent on pages.
- Cookies and tracking technologies: when you visit our Website, we use cookies or similar to remember your preferences, analyze usage, etc.
- c) Sensitive or special categories of information
- We do not intentionally collect sensitive personal data (such as health information, biometric data, sexual orientation) unless you explicitly provide it as part of file-upload content. If you upload such content, you do so at your own risk and you are responsible for ensuring you have necessary rights and consents.
2. Why We Collect and Use Your Information
- To provide and maintain our Services, including account creation, authentication, billing, transfer management, storage and retrieval of your files.
- To communicate with you: send invoices, respond to support requests, notify you of changes to the Services, updates, offers (if you’ve opted in).
- To monitor, improve and customise our Website and Services: usage analytics, trend analysis, performance monitoring.
- For security, fraud prevention and legal compliance: detect abuse, protect our systems, comply with applicable laws or regulation.
- To enforce our Terms & Conditions or other agreements.
3. Sharing & Disclosure of Information
- We may share your information with third-party service providers who perform services for us: payment processors, cloud hosting/storage providers, analytics services, email communication providers.
- We may disclose your information when required by law: to comply with a subpoena, court order or other legal process; to protect our rights, property or safety of others.
- We will not sell your personal information to third parties for marketing without your explicit consent.
- If our business is sold or merged with another, your information may be transferred as part of that transaction (and you will be notified).
4. Transfer of Data Internationally
Because our Services may use global cloud-infrastructure, your data may be stored, processed or transferred to servers located outside India. By using our Services you consent to this transfer. We will take steps to ensure appropriate safeguards for your data in accordance with applicable laws.
5. Data Retention
We will keep your personal information only as long as needed for the purposes described in this policy, or as required by law. When data is no longer needed, we will delete or anonymise it. Uploaded files may also be deleted or expire based on plan settings, file retention policies, or inactivity—please refer to our service plan for details.
6. Cookies & Tracking Technologies
We use cookies, web beacons, local storage and similar technologies. You can configure your browser to refuse cookies, but certain features of our Website may not work properly. We use these technologies to:
- Recognise you when you return to the Website.
- Analyse usage to improve our Website and Services.
- Provide targeted or relevant messages or offers, if applicable.
- A separate Cookies Policy may be available.
7. Your Rights
Depending on your jurisdiction, you may have rights such as:
- To access, correct or update your personal information.
- To request deletion of your account and data (subject to legal or operational constraints).
- To object to or restrict certain processing of your personal data.
- To withdraw consent (where processing is based on consent).
- If you are in a region with specific laws (such as the EU under GDPR), you may have further rights including data portability, lodging a complaint with a supervisory authority, etc.
- To exercise your rights, please contact us using the information below.
8. Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
9. Children
Our Services are not directed at children under the age of 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the new version on this Website with an updated “Last updated” date. We encourage you to review this Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the changes.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact:
Email: support[at]everytransfer.com
Website: https://everytransfer.com